continued from previous entry...
For this entry, I would like
to share with you guys the topics that I have chosen and completed for my Final
Year Research Report. For your info, Alhamdulillah, eventually I have completed
my Degree in BSc (Hons.) Business Computing, Universiti Teknologi MARA (UiTM)
in May 2009. Wow, time is too fast, now we are approaching end of 2012!!!
I
would like take this opportunity to say a million thanks to my supervisor
Associate Professor Yap May Lin (Faculty of Computer and
Mathematical Sciences, UiTM) for her guidance, support, encouragement
and constructive criticism that I have been received for the preparation of
this thesis. Well, she had encouraged
and motivates me with her advice and opinion to ensure I will complete the
project successfully. I also like to express my deepest gratitude to Dr.
Fariza Hanis Abdul Razak, Puan Fauziah Redzuan, Puan Mardziah bt Hashim ,
Associate Professor Halilah and Dr. Emma Nuraihan Mior Ibrahim for all their advices
in writing the report and help me much in getting the right finding analysis. Again,
not to forget , I also want to thank my beloved family members who support me
to go through that difficult time in order to complete the thesis. Last but not
least, to all my friends, a million of thanks to them who never stop supports
helps and motivate me. All these people are my inspirations in completing my final
project.
Ok,back
to the Research Report. The title of my research is The Service Quality of
E-Learning: A Focus on Mode of Delivery. Generally,
e-learning is not a new concept of delivering education. The e-learning concept
has been around for decades and is one of the most significant recent
developments in the information systems industry. By
responding to the range of issues and problems that affect the quality, credibility and accreditation of e-learning programs, my
research aims to identify the mode of delivery used in the
e-learning programs and to determine
the service quality on the mode of delivery for e-learning from the perspective
of University Teknologi MARA (UiTM), Open University Malaysia (OUM) and University Tun Abdul Razak (UNITAR) learners’,
respectively.
Based
on the e-service quality model, eleven dimension of service quality, namely
ease of use, appearance, linkage, structure and layout, content, reliability,
efficiency, support, communication, security and incentive were analyzed and tested for the purpose of value add the
implementation and ways of delivering e-learning effectively and successfully. Findings
from my survey indicate that majority of respondents ranked ease of use as the
most significant dimension of e-service quality of e-learning while incentive
as least significant for the for the current status of e-learning delivery
mode. In terms of perceived importance of e-learning delivery mode, efficiency
is ranked the highest while incentive as least important. From hypotheses
testing, eight out of eleven dimensions exhibit significant association with
the learners’ perceptions of e-learning e-service quality. In summary, through
my findings, Institutions of Higher Learning should measure the service quality
features on the regular basis and service quality may become the evaluation
criteria in order to deliver e-learning efficiently and successfully.
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